Complaints Handling Procedure 

At Yellow Brick Surveyors Ltd, we are committed to providing a professional service to all our clients. However, we recognise that occasionally things may not go as planned. If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible so that we can put things right.

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How to Make a Complaint

If you wish to make a complaint, please contact us in writing. Please provide as much detail as possible, including your name, property address (if relevant), and the nature of your concern. This will help us to investigate your complaint thoroughly and fairly.

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Our Process

• We will acknowledge your complaint within 7 working days.

• A senior member of our team will review your concerns and carry out a full investigation.

• We aim to provide a formal written response within 28 days, explaining our findings and any action we will take.

• If you remain dissatisfied after receiving our final response, you may refer your complaint to The Property Ombudsman, an independent redress scheme of which we are a member.

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Contact Details:

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Yellow Brick Surveyors Ltd
📧 Email: info@yellowbricksurveyors.com
📞 WhatsApp/Phone: 0330 042 7571

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Independent Redress:

The Property Ombudsman
Milford House, 43–55 Milford Street, Salisbury, SP1 2BP
🌐 www.tpos.co.uk

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A full copy of our RICS-compliant Complaints Handling Procedure is available on request.