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Privacy Policy

Yellow Brick Surveyors Ltd (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://yellowbricksurveyors.com (the “Service”) and when you contact us in relation to our services.

By using our website, submitting an enquiry, or instructing us to carry out a survey, you agree to the terms set out in this Privacy Policy.

 

1. Who We Are

Yellow Brick Surveyors Ltd is a residential surveying company registered in England and Wales. We are a data controller under the UK General Data Protection Regulation (UK GDPR).

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Contact Details: Yellow Brick Surveyors Ltd.
Email: info@yellowbricksurveyors.com
Phone: 0330 043 7571
Company Registration No: 11792156

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2. What Personal Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Property details relevant to our service

  • Communication records (emails, messages, notes)

This information is collected when you:

  • Use our website contact form

  • Send us an enquiry

  • Instruct us to carry out a survey

  • Communicate with us by phone or email

 

3. Why We Collect Your Information (Lawful Basis)

We collect and use your personal information for the following purposes:

  • To respond to enquiries and provide quotes (Legitimate Interest)

  • To carry out contractual work such as property surveys (Contract)

  • To comply with legal or regulatory obligations (Legal Obligation)

  • For internal record-keeping, insurance, and auditing purposes (Legitimate Interest)

We retain client files and correspondence for up to 15 years, in line with professional indemnity insurance requirements and RICS best practice.

 

4. Cookies and Analytics

We use cookies on our website to improve functionality and monitor performance.

Cookies are small data files stored on your device. You can control or delete cookies via your browser settings. Disabling cookies may affect your experience on our site.

We may use tools such as Google Analytics to monitor website traffic, but no personally identifiable information is collected for analytics purposes.

 

5. Who We Share Data With

We may share your information with third parties when necessary to provide our services or meet legal requirements. This includes:

  • Surveying software providers (e.g. report generation platforms)

  • Insurers, legal advisors, or regulatory bodies

  • Contractors or consultants working under our instruction

  • Hosting and IT providers (only to the extent necessary)

We do not sell or rent your data to third parties.

 

6. Your Data Protection Rights

You have the following rights under UK GDPR:

  • Right to access – You can request a copy of the personal data we hold about you.

  • Right to rectification – You can ask us to correct any inaccuracies.

  • Right to erasure – In certain circumstances, you can ask us to delete your data.

  • Right to restrict processing – You may request limits on how we use your data.

  • Right to object – You may object to processing based on legitimate interests.

  • Right to data portability – You can ask for your data to be transferred.

To exercise any of these rights, please contact us at [Insert email].

 

7. Data Security

We take appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

 

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be clearly communicated.

 

11. Contacting the ICO

If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

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Last updated: 10th July 2025

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